When you travel with us, we want to provide you with the experience that you have been imagining. To enable us to do this, we will need to ask you for some personal information. We know how important it is to keep your personal information safe, so please rest assured that we’ll always be open with you about how we collect, share and store your data.

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We will ask you for information such as your name and contact information, your email address, and, if you travel with us, your passport details, dietary requirements and any medical conditions that we need to be aware of to ensure your trip is tailored to your needs. We will retain this information once you return from your trip to enable us to assist you with future travel plans.

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We primarily collect your personal data for the following reasons:

• To give you the best possible experience when visiting our website or using our mobile/tablet apps, based upon your interests and the device you are using;

• So we can contact you successfully, including via email, mail, telephone or instant message, if you get in touch with us or ask us for information;

• When we are planning your trip, to ensure that we make the right arrangements for you; and

• To share potential holiday ideas with you that could be of specific interest, based upon your previous enquiries and/or bookings.

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How we share your personal information

We will only ask you for personal information directly or, with your permission, gather it by tracking how you use our digital channels, such as our websites or mobile apps. When we do need to share your personal information, it’s always so we can provide you with the best service when you’re enquiring or travelling with us. 

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Safeguarding your personal information

We process and store your personal information securely, and we ensure it is only retained for the period of time that is necessary.

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Your rights to your personal information

You can contact us at any time by emailing sophie@bysophietravel.com if you have questions, concerns, comments, requests or complaints regarding our privacy policy or your personal information.

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If you’d like to stop receiving our email marketing, you can click the ‘unsubscribe’ link within the footer of an email at any time. Alternatively, you can email sophie@bysophietravel.com with your request. Such requests will be actioned within 30 days.

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If you would like us to update or erase your personal information, please send an email to sophie@bysophietravel.com.

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Changes to our privacy policy

From time to time, we might review our privacy policy and make changes to it. If we do this, we’ll always highlight it on our website and, where appropriate, let you know by email.